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Building A Dream Business

“I Have A Dream” For A Team

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And I Want It to Be A “Dream Team”

It’s interesting how sometimes when we experience things, i.e. a word, a topic or a message, it seems that the same thing will show up multiple times, in multiple places within a short period of time. Some people would say this is just a coincidence. I believe that when this occurs it is God trying to get our attention and give us some building blocks of wisdom for building our dreams.

This past week I experienced a delivery of building blocks of wisdom.

I have been spending time thinking through the pros and cons of delegating. As I have written about before, delegating is something that I suck at. I know that if I want to reach my full potential, I need to share the load. Once again, I was trying to tell myself otherwise, but God had a delivery of blocks for me.

The first shipment came while reading Nick Vujicic’s book, Life Without Limits: Inspiration for a Ridiculously Good Life. In the book he was talking about the importance of needing help and how we can all build a “Dream Team”. This immediately took me back to the 1992 US men’s Olympic basket ball team.

I connected it to delegating and the business team that I need to build. My very own “dream team”. A team of talented superstars that share my vision for the future of the company. Finding the right players is critical to building the dream.

The next load came during Michael Hyatt’s podcast, “Leadership Lessons from Martin Luther King Jr.”. Once again dreaming and leading with a vision surfaced as they spoke about his famous “I Have a Dream Speech”. King had a vision for the future, and he took action toward making that dream a reality.

Then a third and fourth load both came on different days but through the same delivery service. The Bible App on my computer delivers a Scripture of the Day, every day. On Wednesday it was Ecclesiastes 4:9, “Two people are better than one, because they get more done by working together.” Today’s Scripture was Galatians 6:2, “By helping each other with your troubles, you truly obey the law of Christ.” These sound a lot like building a team don’t they.

Too often we lose sight of our dreams and give up on them. We fall into a routine of just good enough and give up on our dreams. We should never be satisfied with mediocrity. It takes hard work and time to build a dream. If we are going to be all that God intends for us to be, we must keep pushing forward, even when we don’t feel like it. This is another benefit of a team.

There was a point in my life where I became worn down and gave up on the dreams I had when I was younger, and they were some pretty big ones. Sometimes when we ignore the building blocks God’s is delivering, He will resort to more drastic measures to make sure we get His message.

We can choose to continue working on building our dreams or not. It is up to us.

After having these blocks delivered, I decided to move forward building the “dream team” and this week added a new superstar. I’m excited to have Cathleen join the team and am looking forward to her help building a dream business.

Because I have a DREAM TEAM DREAM!

The Cost of Change Can Be More Than Time and Money

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It Can Be Reputation and Loyalty, and To Me These Are More Important

Change happens for all kinds of reasons, some needed, some not. Some people love change, it excites them. These people are the ones pushing the envelope and coming up with new ways of doing things. Others on the opposite side never want to change anything. It’s scary to change. What if it doesn’t work? It’s warm and comfortable a lot like being in the bottom of a rut. It’s been said that a rut is just a grave with both ends kicked out.

So, which of these positions should a business take?

I think it depends on the situation, the people or person and the reason(s). As is the case most times, the right answer is somewhere in the middle.

Let me preface this next portion with the fact that I have been a longtime supporter and user of Pella products, for more than 30 years. I have enthusiastically advocated and installed their products throughout that time.

I AM NOW RETHINKING THIS. I was informed yesterday of some product changes that have been implemented at Pella and one of those changes may just be the straw that will break this camel’s back.

Pella has always been ahead of the curve when it comes to innovation. (A part of what gained my admiration and loyalty.) One of these innovations is…was…one of my favorite products. Double or single hung windows with blinds or shades behind a removable pane of glass has been discontinued. This would have been the window I would have recommended above all others, short of some specific design parameters. This is the very window that I planned to put in my home in the next few years. I never imagined that this window would not be available.

I don’t profess to be a Pella historical authority, but I do remember some things that happened in the late 1990’s or early 2000’s. This is not about specific times or details, but about a decided trajectory that began and seems to be continuing.

Prior to that point customers would talk about the exceptional quality of Pella windows. The first straw was the question that I began getting about the ProLine Series “builder’s” windows. People wondered why Pella was making a lower quality builder’s window. It seemed to be counter to what Pella stood for. I assured them the quality was as good as ever, there were just less options and fixed sizes in this series.

The next straw came with the introduction of vinyl windows. More questions about what was going on. Why is Pella selling “cheap vinyl windows”? I would tell people that it was just a way to give the public more options. It was a way of helping more people and Pella quality was still available in the wood windows.

Then the next straw came. It was when there began to be problems with the bottom sash of the ProLine casement windows rotting. I continued to defend them. This was a fluke…just some bad sealant on one select style in one series. The straws continued to come, and I continued to defend Pella and my supplier. The service and support were great. We would do what was needed to help them through this freak incident.

Now, full circle back to yesterday’s straw. I can’t say why Pella made this change to no longer offer shades between the glass in hung windows. I assume it was monetary as I presume all these decisions were. I don’t have any of Pella’s internal decision-making criteria, but they are a company that needs and deserves to make a profit.

What Pella needs to remember is that dollars are certificates of appreciation and consider that my appreciation may go somewhere else.

I’m sure that as big a company as Pella is that they won’t even notice when I’m gone. What they may notice is the size of the snowball when more and more contractors and customers do the same.

These types of changes have become too common place over the last 20 – 30 years. Too many times companies have chosen to sell more for less rather than seeking to provide high quality at a high price. There’s nothing wrong with buying inexpensive projects for less. It’s about deciding who you want to be and who you want to serve.

Pella’s decisions are theirs just as my decisions are mine.

What Does It Take to Be A Builder?

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There’s So Much More to This Building Thing Than Just Construction

I regularly go back through my life plans, especially at this time of the year, reviewing and revising them as needed to build the best life. Just like a construction project needs reviewed and revised in different phases of the project. Whether a building or a life, this process shouldn’t stop once the initial construction is complete. It is an on-going process until the end.

It is amazing to me the correlations between building a business, a life or doing construction. Building terminology is used everywhere. As a part of my life plan review, I was going back through some Michael Hyatt’s Platform University training. One of the things that caught my attention were the words that were used. In the first two sentences of the instructions I found this; “…building your website…”, “…lay an important foundation….” and “…platform-building…”.

The use of this construction terminology is a great analogy with life building as is evident in the more than eighty times it’s used in Scripture. You can find some examples here. In Luke 6:48 (NCV) it says, “…everyone who comes to me and hears my words and obeys. That person is like a man building a house who dug deep and laid the foundation on rock. When the floods came, the water tried to wash the house away, but it could not shake it, because the house was built well.” This sounds like a pretty good plan for building a life to me.

If you have read more than a few “Weekly Solutions” posts, you will have noticed the connections with building in many of them. Here are just a few – Building the Life of Your Dreams, Building the Best Life, Means It’s Always Under Construction, The Importance of Intentionality for Building Your Dream Life and Building Your Business Is Critical to The Survival of the Business. This really is the underlying theme for Solution Building. The central purpose is to “help people find solutions for building their dream business and life through improved communication, better business systems, quality construction projects and life lessons.

Most importantly any kind of building, whether it’s a construction project, a life or a business, needs to start with a solid foundation. My foundation is my CORE VALUES built on the SOLID ROCK of Jesus. 1 Cor. 3:11

As we move forward into this new year, we will be sharing more specific examples and systems to help you build your dream business and life. If there are areas in your business or life where you need a solution, let me know in the comment section below.

Christmas Is About Giving, Business Should Be Too

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How Do We Know What to Give Without A List?

Last week I wrote about the coming new year and our excitement about the possibilities and opportunities it will present. This week I’m going to back up just a little (chronologically) to focus on Christmas (considering that it is just a few days away).

Christmas at its very foundation means giving. “God loved the world so much that He gave His only Son, so that everyone who believes in Him would not be lost but have eternal life.” John 3:16, ERV. We’re talking about the ultimate gift. The giving of His child to be mistreated and ultimately killed on a cross. This Holiday is the celebration of that Child’s birth.

“God created humans in His own image. He created them to be like himself.” Genesis 1:27 ERV. If we have been created in His image, then shouldn’t we be willing to give. Isn’t this a part of who we have been put here on earth to be?

What does giving look like in business?

It doesn’t mean we do work for free. It doesn’t mean that if we win the customer loses or the other way around. Business isn’t supposed to be a win-lose arrangement. It can and should be a win-win.

Once again, this last week I met with another couple in the middle of a remodeling project that has taken a bad turn…they had to fire their contractor. What should have been the fulfilling of their dream turned into a nightmare. This was primarily due to a breakdown in communication. As professional builders, or businesses of any kind, this responsibility is ours. This is such a big problem. I have written about it as much or more than any other.

Here are links to some of those “Weekly Solutions”:

So, how do we know what it is that the customer wants? WE ASK THEM

This seems to be a no brainer, but for whatever reason the question doesn’t get asked, not really. The basics get discussed and everybody thinks they know what the outcome is going to be, but some where in the process things go off track. It takes time and effort to dig deep and find the underlying dream. This is critical to the project being a win-win.

It’s like finding out what a child wants for Christmas. Sure, we can go get them a gift and it might be something they like but, the odds aren’t very good. Or, we can have them fill out a Christmas list. If we don’t understand something on the list, we can ask and get some clarity before the process starts or money is spent.

Have the customer fill out a “Christmas List” for their project before moving forward.

To the point of having a list filled out…I need a list filled out to help determine the best direction for Solution Building going forward. I have a lot of ideas, but your input will help me know what would be the most beneficial to helping you build your dreams.

Please share your thoughts, questions, ideas or dreams in the comments below. This will help me know what gifts I can give you.

If you would prefer you can give me your list by taking this short 8 question survey.

5 Ways to Stop Over Promising and Under Delivering

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Asking Questions and Finding Answers to Help You Schedule Better

 

Things taking longer than we expect them to. This is a topic of way too many conversations. Just in the last few days I’ve had this very discussion, in some form or another, with customers, subcontractors and family members. Not to mention it’s an ongoing dialog I have with myself.

Why is this such a common problem? Is there something wrong with my scheduling system or abilities? Is there a better way to manage my time? Am I trying to do too much? Is it just the way things are? I know this is a lot of questions, but asking questions is the only way to find answers.

I think one reason we don’t ask questions, is the amount of time it takes to find answers. If it isn’t a simple answer that jumps out in front of you, it’s easier to just let things keep going the way they are. I’m behind, I don’t have time to look for answers to questions.

Here are 5 answers that you won’t have to look for:

 

  • Find the balance of accuracy and urgency –

This is a big struggle that I have when scheduling. I know that I’m deadline oriented. If I allow two hours to do something it will most likely take twice that long. If I allow four hours, it reduces the level of urgency and I will procrastinate. Something else will take its place. I’ve figured out that If I schedule myself short on time, I focus better, and the increased urgency will get it done faster. Figuring out your balance of accuracy and urgency can be tricky but is critical.

 

  • Give as much importance to my schedule with myself as to others –

When I put things on the calendar that are for myself, I tend to be more lenient. This is different than when I have a meeting scheduled with someone else. If I am going to honor God and others, I need to also honor myself. This is hard for me but is one of those areas where I need to be more accountable. If I hope to spend my time efficiently, I need to be realistic when scheduling with myself and honor it.

 

 

  • Stop trying to do too many things –

But there are so many important things that need to be done. If I don’t do them, they won’t get done or they won’t be done right. This tendency of trying to do too many things has always been a characteristic that I have been proud of. This is what movers and shakers do, right. Being a micro-manager doesn’t help either. There are just too many pieces to put together by myself. I need some clarity of focus on what my time is best spent on and stop trying to do everything if I want to be the best steward of my time.

 

  • Take in to account the number of things out of my control –

The bigger the project being scheduled, the more things there are to schedule. One small delay can have a snowball effect by pushing more and more things farther and farther back. There needs to be some margin scheduled in to cover these delays. The difficult part is to not let the margins become areas of wasted time. It is critical to communicate clearly to those involved the importance of being on schedule. I use two different schedules with projects. One with the customer and one with the producers.

 

  • Plan for unforeseen things that interrupt the plan – 

There are always things that can’t be planned for. It doesn’t matter how well you plan if something breaks down or there’s an accident. The priority and focus can change quickly. This is a thing that is also out of my control. The difference in the two is the frequency and the level of disruption. We can only plan for these things to a certain point. It is more about the awareness that it can happen and being ready to deal with it the best we can when it does.


The key to unlocking the door to better scheduling and planning is self-awareness. It’s about knowing who you are and asking questions. I know that I’m a recovering perfectionist and my level of expectation is high. I know that this makes things take longer. I also know that if I want to build the best business and the best me, I must be willing to ask questions, find answers and put those answers to use. It all comes down to me and my willingness to make the necessary decisions.

What are some answers to scheduling questions that you’ve found?

How to Simplify A Complicated Business System

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Focusing on One Shovel Full of the Mountain at A Time

With my years of construction experience, I tend to view things from a building perspective. The things needed to build a good structure are the same for building a good business.

 

These things are:

• Purpose – The why, the reason for building it, who is it going to serve?

• Design – How is it going to look, how is it going to serve (products, services or both)?

• Style – Personal preference of the finished project, not everyone wants everything to be the same, we are all individuals.

• Foundation – This is what supports everything else, the core values of the construction.

• Framing – This is what sets on the foundation and connects everything, it is the system of operating.

• Tools – These are used to put everything together and maintain it daily.

• Team – The people employed to put the pieces together and to perform the daily operations.

 

There is a lot that goes into building something. I have written about how building and operating a business can be like standing in the shadow of an overwhelming mountain and the importance of having a clear plan and being organized. It is easy to be pulled in many different directions when trying to build and operate all the different pieces of a business.

 

By nature, I tend to make things complicated (sometimes more than they need to be). This is in part due to my focus on detail and isn’t all bad. The down side to being like this is that things don’t get done very fast. I know that I need help to build my business and move my mountain.

 

I have been working to get better at sharing shovels. I have determined that one of the things I’ve done in the past is to overwhelm new team members. So, to avoid this I am working on ways to simplify the system and to focus on one shovel of the mountain at a time.

 

Our business has three areas of focus; Sales/Marketing, Production/Operations and Administration/Finance. There is a lot in each of these areas and they all are critical to the support of the business. Keeping them operating equally is one of the most important and difficult tasks.

 

The focused shovel today is preparing a Proposal. This is the area that I’m currently working on in preparation for my Administrative Assistant. It involves things that both I need to do and things I can delegate.

 

Preparing a Proposal involves:

• Meeting with the customer – Finding out what the project consists of and helping them figure out what their dream is. Take pictures, get measurements and make the necessary notes needed.

• Writing down the scope of work to be done – Fill out the areas and categories of the Bid Sheet with the explanation of the work to be done.

• Preparing the price for doing the work – Use the information gathered to determine lineal feet, square feet, cubic feet, etc. of the different areas described in the Bid Sheet and enter it into the Worksheet.

• Compiling this information on to the Proposal – Take the information of the two previous bullet points and put it on the Proposal to be presented to the customer.

I know that I have almost forty years of developing this system and I need to get it out of my head, simplify it and put it on paper if I ever hope to move this mountain.

Honesty Is the Best Policy – I Don’t Care How Hard It Is

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How to Create Realistic Expectations for Customers – Part 2

 

Last week we discussed the importance of communication to creating realistic expectations for customers. This week we will look at three more things that need to be addressed to provide customers with a WOW rather than a woops experience.

 

 

 

• Everything takes longer than you think

There’s a lot of information out there about this. It is a very common problem. The planning fallacy gives some explanation, but I think it is more than this. I think many of us have a desire to help others and in an effort to fulfill expectations we over promise, which leads to under delivery. Especially when doing a construction project with all the pieces that have to fit together. Many of these things are out of my control which makes planning and scheduling more difficult. In an article by Emily Guy Birken she tells of a contractor friend who has come up with “a formula for figuring out a more realistic time frame: Double the number and go to the next unit of time for your estimate. For instance, if you believe your kitchen renovation will take two weeks, according to my friend, it will actually take four months.” This seems a little extreme, but I know everything takes longer than expected.

Solution – There are formulas and systems for determining an accurate amount of time needed to do the work. It will take some experimenting to get a realistic projection for the time to do a project. (Even if it is as extreme as the example above.) Be open and honest with yourself and your customer. It would be better to tell them the longer time in the beginning. This goes for the designing and pricing stages as well. Remember that most generally customers aren’t as familiar with the construction process as contractors, and this makes the realistic time gap even wider.

 

 

• Saying yes to too many things

There are so many things that I want to do. So many great wonderful important things. With all these things drawing us to them with overpowering magnetic force we get stuck and can’t move fast enough or far enough to get away from the pull. Mistake #2 of Michael Hyatt’s blog post “The 10 Biggest Mistakes People Make in Setting Goals” is creating too many goals. He quotes the old Chinese proverb, “Man who chases two rabbits catches neither”. I think chasing too many rabbits is what causes us to us to get lost on rabbit trails.

 

Solution – This solution is simple…say NO. This will be the hardest one to do. Those of us that want to help others struggle with this a lot. In 2014 we did the “Best Yes” study by Lysa Terkhurst at church. She said “Whenever you say yes to something, there is less of you for something else. Make sure your yes is worth the less.” We have to find our specific purpose. Then we have to focus on that. We have to be honest with ourselves so that we can create realistic expectations for customers.

 

 

• Details are worth the wait


Another thing that takes time is craftsmanship. I’ve heard people use the saying, “we’re not building a piano” when trying to move a project forward faster. This may have been true, but I believe we should give the same level of intentional care to building someone’s dream as to building a piano. People have different levels of expected quality. Being a recovering perfectionist, I ‘m going to naturally move toward that. Others may not be expecting that level of quality.

 

Solution – Each customer’s expectations need to be determined early in the process so that the length of time can be determined and communicated. This is one of the hardest to determine. Often, they don’t even know what makes one thing quality and another not. It takes time to build a piano or a dream and we need to help them determine what quality of dream they want to build.

 

 

It’s hard to tell people things they don’t want to hear. That a project is going to take longer than they expected is one of those things. Communicate with them. Be honest about the time needed. Say NO if it doesn’t fit your purpose. Quality takes time.

 

If we aren’t honest with ourselves and others then we are creating unrealistic expectations for everyone involved.

Feel free to share examples of unrealistic expectations in the comments below.

How to Create Realistic Expectations for Customers

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Expectations Are My Responsibility, “The Buck Stops Here”

In March of this year I wrote about the home my architect niece is planning to build, using two grain bins. This project has been in the planning stage for several months and the dreaming/idea stage even longer. She and I discussed how we could both blog about this simultaneously from differing perspectives. This project is going be fun on a bunch of different levels.

Hannah posted her first blog at www.un-defined.com earlier this week. In that post she wrote about her reasons for delay in getting started writing.

As I read her post it got me to thinking about the reasons that things often don’t meet our expectations. I’m aware of several projects currently that customers are feeling this way. Some I’m involved in and some not. This sense of disappointment is way too normal, when it should be rare.

We need realistic expectations.

 

Why does this happen?There are several reasons for this issue and some simple solutions, that if done, would make expectations more realistic for everyone involved.

• Lack of or poor communication

I think this is the number one reason for unrealistic expectations. With most projects having so many moving pieces and different people involved it is next to impossible to set and maintain an accurate schedule. When things are proceeding slower than you would like if you were just updated it would help tremendously. This goes both directions – from the service providers and suppliers to the contractor and from the contractor to the customer. It is like waiting for your teenager to get home and they’re late. Your mind begins to go to all kinds of scenarios that rarely are even close to reality. Even though we know this, it doesn’t make us feel any better. Communication makes a huge difference.

Solution –
Be as realistic as possible at the start. Often, the customer expectations are unrealistic in the beginning. Many times, this is their first experience with this kind of project. It is the contractor’s responsibility to be as realistic as possible, even if we know the customer doesn’t want to hear it. When things aren’t meeting the expectations; make the call, go by the job, let all parties know what’s going on. I know that delivering unwanted news isn’t what you want to do. The longer you wait, the worse it will be.

 

There’s a lot of room for improving communication.

Here are some additional posts about this comunication – 

Can Communicating Too Much, Be Too Much?
The Importance of Good Communication
What We’ve Got Here, Is A Failure to Communicate

 

My expectations for this week’s post weren’t realistic. This is a case in point. I thought I could write this in a couple of hours this morning…didn’t happen. With the size of this issue and to cover it properly I kept writing and writing and writing. Finally, I decided it needs to be split into more than one post.

Next week I will post “How To Create Realistic Expectations for Customers – Part 2”

It will cover –

  • Everything taking longer than you think
  • Saying yes to too many things
  • Details are worth the wait

 

Who knows, by next week I might come up with more. If you think of any additional reasons, feel free to share them in the comments.

 

How Building Things Is Like Giving Birth

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There’s Something Emotionally Fulfilling About Creating

 

I was having a conversation earlier this week with Cheri at Agora Architecture about a project that we are working on. As we visited about the project we both became excited about the new ideas that were developing. I told her that what we’re doing was like giving birth. I then explained what I meant by that and then decided that I should share it with you.


I’ve had this same discussion multiple times over the years. When talking with someone who understands this, the connection is intense. It really is amazing the similarities there are with building and giving birth.

CONCEPTION – “The forming or devising of a plan or idea.” This is where both creating and birthing start. There is a spark or an idea that begins to grow inside of us. Maybe it’s an idea for a new home, a new business, a new design, a new book, a new painting. There is something that has been planted inside by God and we need to pay attention to and act upon it.

GESTATION – “The development of something over a period of time.” As this little idea grows it will want, no need, to get out. We need to be aware and nurture this creation. As it goes through this process it will change on its way to becoming what it is meant to be. This can be painful as the idea continues to grow and stretches us, but it’s a necessary part of the process.

EXTERNAL HELP – When a mother becomes pregnant there is a need for support and help from spouses, family, doctors, nurses, specialists, etc. the same is true for other creations. To the project that I referred to earlier, it started as the idea for a new and used book store and café of Floyd Enterprises. There have been several people involved to this point and will be many more before it is finished. Currently there has been the Floyd family, Debby the realtor, Timber Creek Construction the contractor, Cheri and Hannah the architects. Giving birth requires help and a lot of it.

MESSY – Just like giving birth has some mess involved so do all creations. The process isn’t going to just happen without some clean up.


EXCITEMENT – This is the comparison that I think is the most pronounced. It’s hard to describe the feelings of holding the newborn for the first time. It’s the same when you have been a part of creating something that wasn’t there before. To see, touch and feel that thing that came from somewhere inside and is now tangible is amazing. There is a part of your DNA that has been transferred to it and it will be there forever.

There is something natural about the act of creating, whatever the creation may be. This is something that was implanted in us at our conception. This is God’s DNA in us. We are created in His image, Genesis 1:26-31. He created the world and everything in it. This desire to create and the joy it gives is a part of who we are.

If you haven’t yet figured out what it is that you were put here to create, keep looking until you find it. When you do you’ll know it, because nothing else feels as satisfying as that.

The History of Labor Day and My Problem with It

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Labor and Work…What’s the Difference?

 

Labor Day is one of my three favorite holidays each year. Christmas being my favorite, which is no big surprise. Labor Day and New Year’s Day are tied for the second spot. These two are not typically ranked in most people’s top three.

 

My extended family celebrates both holidays in an almost identical way. They start with parades in the morning and conclude by spending the rest of the day, into the evening, playing games, eating and enjoying time with family. This doesn’t mean that I don’t enjoy all the other holidays, because I do. These three are just my favorites.

 

As I was looking forward to the upcoming Labor Day I began thinking about the reason behind the celebration. Labor Day was started as a way to show appreciation for the hard-working labor force in America in the late 1800s. We often forget the reasons behind holidays. We need to remember the reason for this and all holidays and not just look at it as another reason to barbeque with friends or go to the lake.

The problem I have with Labor Day comes from the perception that there is a separation between labor and management / employees and business owners.

There’s no doubt a difference in the roles of these two groups, but too often it is seen as a confrontational battle between the two. It is a mindset of our side against theirs. There certainly have been and still are situations where this is true.

It doesn’t have to be this way. This attitude is a problem for both groups. It’s a view that there is a limited amount and if I don’t get my piece of the pie, there may not be any left. This scarcity thinking in a world of abundance isn’t beneficial to either side. God will provide enough for everybody.

If we would quit viewing labor and management as two competing entities and instead look at both as on the same team working together, both would benefit.

 

Having been on both sides of the employee/owner relationship I can tell you that both work hard to achieve success. If all involved work hard together toward the same goal everybody wins. It is easy to look at other people and think they have it easy, but rarely is that the case.

The definition of labor focuses mainly on the physical while work (link) refers to both physical and mental actions. Work seems less divisive than labor. We can and should work together toward the same goal.

On the first Monday of September this year I’m going to celebrate WORK instead of labor.