How Do We Know What to Give Without A List?
Last week I wrote about the coming new year and our excitement about the possibilities and opportunities it will present. This week I’m going to back up just a little (chronologically) to focus on Christmas (considering that it is just a few days away).
Christmas at its very foundation means giving. “God loved the world so much that He gave His only Son, so that everyone who believes in Him would not be lost but have eternal life.” John 3:16, ERV. We’re talking about the ultimate gift. The giving of His child to be mistreated and ultimately killed on a cross. This Holiday is the celebration of that Child’s birth.
“God created humans in His own image. He created them to be like himself.” Genesis 1:27 ERV. If we have been created in His image, then shouldn’t we be willing to give. Isn’t this a part of who we have been put here on earth to be?
What does giving look like in business?
It doesn’t mean we do work for free. It doesn’t mean that if we win the customer loses or the other way around. Business isn’t supposed to be a win-lose arrangement. It can and should be a win-win.
Once again, this last week I met with another couple in the middle of a remodeling project that has taken a bad turn…they had to fire their contractor. What should have been the fulfilling of their dream turned into a nightmare. This was primarily due to a breakdown in communication. As professional builders, or businesses of any kind, this responsibility is ours. This is such a big problem. I have written about it as much or more than any other.
Here are links to some of those “Weekly Solutions”:
- 5 Ways Builders Should Treat Customers
- Can Communicating Too Much, Be Too Much?
- What We’ve Got Here Is A Failure to Communicate
- How to Create Realistic Expectations for Customers
- Honesty Is the Best Policy – I Don’t Care How Hard It Is
- Good Communication Is Not A One-Way Street
- The Importance of Good Communication
- The Value of A Professional Builder
So, how do we know what it is that the customer wants? WE ASK THEM
This seems to be a no brainer, but for whatever reason the question doesn’t get asked, not really. The basics get discussed and everybody thinks they know what the outcome is going to be, but some where in the process things go off track. It takes time and effort to dig deep and find the underlying dream. This is critical to the project being a win-win.
It’s like finding out what a child wants for Christmas. Sure, we can go get them a gift and it might be something they like but, the odds aren’t very good. Or, we can have them fill out a Christmas list. If we don’t understand something on the list, we can ask and get some clarity before the process starts or money is spent.
Have the customer fill out a “Christmas List” for their project before moving forward.
To the point of having a list filled out…I need a list filled out to help determine the best direction for Solution Building going forward. I have a lot of ideas, but your input will help me know what would be the most beneficial to helping you build your dreams.
Please share your thoughts, questions, ideas or dreams in the comments below. This will help me know what gifts I can give you.
If you would prefer you can give me your list by taking this short 8 question survey.