contractor

How Do You Choose the Right Construction Contractor?

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It’s Like Shopping for the Perfect Christmas Gift

Last week we talked about how a construction project should have the same sense of excitement as opening the perfect gift on Christmas morning. The problem is, more often than not, it’s like getting a stocking full of coal.

A construction project should be a good experience…not a bad one.

We talked about the six things to consider when looking for the builder that’s the right fit for you. There are some other things to consider as well. These things are about what you want.

  • What is the problem(s) or issue(s) that need addressed?
  • Do we need more space for our growing family?
  • What is our budget?

Maybe this construction project is building your dream home.

Determining the reason(s) behind your construction project can help when choosing your construction contractor.

An example of the need for the right professional help is a window project that I was asked about a few years ago.

The customer had a window that was put in in the early ‘90s and the bottom frame of the wood sash was rotting. They contacted the manufacturer’s retail store and met with a sales representative. The rep. told the customer that the problem was hail damage and all the windows needed to be replaced.

The customer received a quote for over $36,000 to replace thirteen windows.

Having done other work for this customer before, they asked my opinion.

I agreed to give the customer a proposal for replacing the windows using the same windows previously quoted. My price was almost $10,000 less for the same work with the same windows.

This was before I even went to look at the project.

Having installed a lot of these windows over my career, I found it hard to believe that all of them needed to be replaced. So, I scheduled a meeting to look at the project.

After looking at it, I determined that of the thirteen windows originally quoted by the manufacturer…only one needed replaced. All the others needed was some interior wood refinishing.

When it was all said and done the customer opted to replace all thirteen windows, and even with some additional staining and painting, the project was just a little over $26,000.

The manufacturer’s quote was a simple one-size-fits-all solution that did not have the customer’s best interest at heart.

It takes experience, knowledge, and a desire to help the customer find the best solution to go beyond one size fits all.

Construction projects can be overwhelming and daunting for customers. The fear of mistakes and making the wrong decisions keeps people from moving forward. Hesitance is a stumbling block that prevents people from enjoying their dream project.

When faced with the opportunity to make a decision, make one. “I understand that God did not put in me the ability to always make right decisions. He did, however, put in me the ability to make a decision and then make it right.” (Andy Andrews, The Traveler’s Gift)

We all have areas in our lives in which we are more skilled or knowledgeable. This is why it’s important to find qualified professionals to guide you through areas where you are less qualified.

One of the biggest challenges with building a dream is getting all parties involved moving the same direction. Too many times these parties are pulling in different directions. Like two horses pulling together as a team can accomplish more, we can do the same. That team of horses need someone to take control of the reigns and give direction.

Guidance is one of the most important things needed to build your dream.

Finding the right builder is like doing a construction project, in that it’s not as scary as it seems if you know what questions to ask and have someone you trust guiding you.

Make your construction project like opening that gift on Christmas morning that you’ve always wanted. It doesn’t have to be a stocking full of coal.

If you’d like to learn more about how to build your dream construction project, check out some of the Building a Dream Project blog posts at Solution Building.

How Your Home Building Experience Can Feel Like the Holidays

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And I Don’t Mean Getting a Stocking Full of Coal

The weather is getting cooler, and Halloween has come and gone. This means the holiday season is upon us. Some people like this time of the year more than others, and I get that.

It’s a little like a home construction project. Different people have had different construction experiences…some good and some not so much. The problem with construction is that there are more bad experiences than good, and it shouldn’t be this way.

A home construction project should be like Christmas.

Each day building up excitement of opening a present on Christmas morning as the project progresses. Or the warm, comfortable feeling of sitting in front of a fire with a blanket, hot chocolate, family and friends after the project is finished.

We know what to expect when getting gifts from friends and family. You should have the same sense of trust and comfort when working with a construction company.

I remember one time when I called a customer to give them the production schedule for their construction project, they were relieved to hear from us. They hadn’t heard from us since we met to sign paperwork and get their first payment a few days earlier.

They were concerned that we had taken their money and weren’t coming back.

We’ve all heard the stories of the “storm chasers” that came through town after a storm. They get money for material and then never come back to do the work.

Or what about the guy that was laid off from ‘his job’? He has a pickup, a hammer, and a skill saw. Heck, he built a deck for his buddies’ cousin.

Oh, and don’t forget the kid that worked for a contractor for a couple of months and got fired because he wouldn’t show up to work. He’s now an ‘experienced contractor’.

I read a study years ago that ranked building contractors below used car salesmen. This is not to say that all used car salesmen are bad, but they have, over the years had a stigma of…shall we say…not being the most honest and trustworthy.

For builders to have been ranked below them was very confusing and a little disturbing. I then realized that I viewed my customers differently than most builders.

For me, my customers aren’t just customers, a project, or a way to earn money. They’re friends. When considering what it costs to have a construction project done…

Having a contractor who’s looking out for your needs and has your back is better than hiring someone who just sees you as a paycheck.

As a customer, it’s important to find a builder that will help you make your construction dreams a reality and has your best interests at heart.

To do this you need to know what to look for, so you can find the right builder for you. Here are six things I would recommend when considering which builder, you should hire. –

  1. Word of mouth – This is the best form of advertising. Find someone that you know and trust that has had a building project done. Ask them who they used and what their experience was like. This will give you a view from someone who is independent of the industry with nothing to gain.
  • References – Don’t be afraid to ask builders for references. This is a variation of ‘word of mouth’ to find references in addition to people that you know. A builder should be able to supply you with 3-5 names of past customers that you can follow up with. If not, you should proceed with extreme caution.
  • Professionalism – The level of professionalism will vary between contractors. There is not one specific style or level of professionalism that should be used in every instance. What you want is to know that this builder takes what they are doing seriously. You should be concerned if you get a hand-written estimate on a napkin.
  • Experience – This comes with time. Not every qualified builder has years and years of experience, but the more years, the more experience. You don’t want to hire that ‘experienced contractor’ I referred to earlier that was fired for not showing up to work.
  • Communication – Even small and simple projects require communication. Of course, the bigger and more complex the project the more important it is to communicate. In today’s world there are all sorts of ways to do this. The specifics of how aren’t as important as the doing it is.
  • Compatibility – This is the bottom line when it comes to determining who to use. Depending on what is important to you, what your focus is for your project. Find a builder that shares those core values. Each one of us is different. Take the time to get informed and find the best fit for you.

Too many times I’ve become aware of construction projects going badly, leaving customers feeling abused and abandoned. I have heard too many people say the worst experience of their life was a construction project.

A construction project should be one of the best experiences of life, not one of the worst.

Walking onto your finished construction project should feel warm and cozy…like coming home for the holidays.

Poor Communication is the Number One Reason for Disagreements, Part 2

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Written Communication is Really the Only Way to Avoid This Problem

I have written multiple times about communication and the problems that come from the lack of communication. Most of the time this has been focused on communication between construction contractors and customers. This is certainly a problem, but can also be a problem between general contractors and subs.

Whether it’s subcontractors or customers, the communication responsibility lies with the general contractor.

Verbal communication leaves too many things open to interpretation.

Several years ago, a partner and I were meeting with a customer early in the process of building a new home. The customer pointed out that the distance from the electric meter to the house was more than the 50’ allowance, as per the written proposal.

He asked if this was a problem. My partner told him that it wasn’t a problem. Guess what…

It was a problem.

The problem didn’t surface until later when the customer was billed for the additional 100’. After some “digging”, the communication breakdown was uncovered.

The customer asked, “if it was a problem”. What he really was asking was…”is it going to cost more?”. 

My partner’s response in reality was, “we can dig the additional 100’, but it will cost you three times as much as the 50’ allowance in the proposal”. But this isn’t what was said.

Neither of them intended nor expected this to be a problem. It was a simple matter of misunderstanding…a lack of communication.

Communication is, …the exchange of information and the expression of feelings that result in understanding.

Understanding is the tricky part.

Over the past few weeks, I’ve been reminded of the importance of communication with subcontractors as well as customers. When I had a situation where I hired a sub to do a bathroom remodel that I had never used.

He came with a couple of positive recommendations.

After talking with him on the phone, I sent him a scope of work and before and after drawings. He gave me a verbal price range over the phone. The high end of his price was in line with my budget.

I asked him if he would get me something in writing.

We met at the job site later that week on Friday and physically looked at the project. It so happened that he had a crew that could start the following Monday and have the job done ahead of schedule. This was important because the bathroom that was getting remodeled was the only one they had. Again, I asked for something in writing. Again, he assured me that his price was still good.

He showed up on time and things progressed on schedule. They got the demo done quickly and got the customer a shower back within a few days. Things were going well.

There also was some moisture damage that was unknown when we started. This meant I needed to give the customer a change order for this additional work. I called the sub to get a price. He said the way things were going, it should still be close to the high-end price he had given me previously.

I prepared a change order for the customer based on the extra work and felt that should be sufficient to cover the subcontractor.

When it was all said and done the subcontractor’s bill was almost $4,000 more than he told me or what I had budgeted. On top of that he was unwilling to negotiate a settlement somewhere in the middle.

Surprise! I should have gotten something in writing.

Looking back, I should have pushed back more and gotten something in writing. But I was looking out for the customers and the subs availability. The speed with which they said they could do the work swayed me to move forward without anything written down.

I know that small and midsized contractors don’t like to spend the time and effort to do paperwork.

I understand, it takes time. The question we should ask is this…

Is it better to spend the time communicating before the project starts or wait until there’s a problem and everybody’s upset?

I understand that details and information take time, but I think it’s essential to good communication.

I knew better and can’t blame anyone but myself for being in this situation.

Even though I had the tools I needed to avoid this situation I didn’t use them. If you don’t open the toolbox and get the tools out, they can’t help you build your company.

Most construction contractors don’t have the tools they need for building a better business. That’s why we’re in the process of filling up a toolbox with tools to help you build the construction company of your dreams.

Whether it’s proposals, contracts, change orders, progress payments, or having money to pay your taxes, there’s a tool for it. We also plan to offer instructions, coaching, and consulting to help you learn to use these tools.

If you have questions and would like to find out if these tools would be a good fit for you, you can schedule a free consultation here.

Poor communication is the number one reason for disagreements. Avoid disagreements by taking the time to get the tools needed to avoid costly miscommunication.

The Final Step in Raising the Construction Contractor Accountability Bar

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This is How the Construction Contractor Evaluation Works in the Real World

It’s time to bring this process of evaluating construction contractors to a conclusion. Like most things needed to run a successful business, this process of evaluating and holding the construction industry to a level of excellence isn’t as simple as we’d like it to be.

This doesn’t mean it’s not worth the effort.

We started this series by pointing out the fact that there is a problem and that construction contractors have a worse reputation than used car salesmen. Second, we discussed why a system for rating company’s and individual’s performance would allow us to move average toward excellent. Next, we looked at what the process would include and what would be rated. Last week, we concluded with how a numerical rating would allow for accurately scoring the performance of those being evaluated.

This evaluation system will give us some clear and concrete information to help us make better decisions regarding construction projects.

  • The first thing it will do is give our production team a clear understanding of what is expected of them.
  • Second it will give each company and/or individual a report for each individual project.
  • Third it will give production teams a rating to see how they compare to the standard of excellence.
  • Fourth it will let us as the general contractor see how we rate in comparison to our standard of excellence.
  • Finally, it will give us a process for comparing companies and individuals when we are going through the process of determining who will be doing specific construction projects.

Here are some examples of the evaluation process in action.

This process will start by providing companies and individuals with the evaluation process so they will know what’s expected of them. It’s unfair to have something expected without knowing what those expectations are. The contents of what is included in these expectations can be found in Part 3 and Part 4 of posts.

Let’s start by rating Painting Company A on the project that they just finished.

These are the areas to be scored, with each specific sub-section scored independently and averaged will give the score for each area.

_____ Time management – 54

_____ Attention to detail – 67

_____ Communication – 51

_____ Quality of work – 75

_____ Respect for the budget – 76

Overall project average – 65 meets standards

You can see that this company scored lower in a couple of areas and higher in others, ultimately scoring in the mid-range of meeting standards. When this company receives this report…there needs to be some attention given to the areas with the low scores.

The next thing we’ll look at is how the accumulation of scores given to subcontractors can give us, as the general contractor, a way to see how we rate in comparison to our standard of excellence.

Let’s say we’ve done a small bathroom upgrade that included a plumber, an electrician, a painter, and a carpenter. Here is each subcontractor’s overall project average score.

Plumber’s project average – 77

Electrician’s project average – 71

Painter’s project average – 65

Carpenter’s project average – 76

General Contractor’s project average – 72

This score of 72, while it falls within the area of “meets standards”, it’s below where I expect us to be. If we’re doing our job right and meeting our expectations…we should be scoring closer to 85

It looks like we have some work to do.

Finally, this system will provide us with a way to make the best choice when deciding between multiple subcontractors. For example, if we are looking for a painter to do a job, we can compare scores from previous projects or overall averages.

Painting Company A’s project average – 65

Painting Company B’s project average – 69

Painting Company C’s project average – 76

As you can see looking at these averages, there is a clear front runner. What you can’t see is what specific section scores make up these averages. For example –

Company B scored high in the areas of Attention to detail and Quality of work but scored low in Time management and Communication. While Company C scored a constant average in all areas. With this information, we, as the general contractor, can determine which painting company would be the best fit for the upcoming project.

There is no question that the construction industry has our work cut out for us to get the bar raised to excellence. Rome wasn’t built in a day and getting the bar raised that high won’t be either.

Remember, Rome was built by laying one brick at a time.

I hope this series of posts about the construction contractor evaluation has been enlightening and helpful.

We hope to have the finishing touches on this Construction Contractor Evaluation system done before much longer. When it’s ready we plan to make it available at Solution Building. Once it’s ready, get your copy and…

Join me in raising the construction industry bar.

The Next Step in Raising the Bar of Construction Contractor Accountability, Part 3

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How Do We Get the Bar Raised to the Level of Excellence?

Over the past couple of weeks, I’ve talked about the need to raise the bar of what is expected of construction contractors and how at Timber Creek Construction we’re working on a process to accomplish that.

I used to believe the ultimate goal was achieving perfection. Then I was informed by my wife that striving for perfection was a bad thing because perfection is impossible. The fact that perfection is unattainable leads to disappointment. I struggled with this for a while before determining that…

EXCELLENCE is the goal, not perfection.

Growing up I was taught that there is a level of excellence to be achieved in everything we do. There was no need for a “system”, excellence was just the standard…not so much anymore.

As a general contractor it is my responsibility to provide customers with excellence.

In order to raise the industry standard of excellence, there needs to be an effective way to communicate these expectations with customers, sub-contractors, and individuals working on construction projects. There needs to be a system to evaluate how well these expectations are being met.

Last week I ended the discussion stating the need to rate each construction company and/or individual doing construction, based on their performance and actions for each project.

Here is what we will be included in the process. This is what will be expected from us and our production team in an effort to achieve excellence.

  • The purpose of this evaluation system is to share what the standards are for our construction company and what is expected of contractors and individuals. This evaluation system is designed to hold ourselves and others accountable for our decisions and actions as they relate to construction projects and the industry as a whole.
  • The use of an evaluation system is sometimes misunderstood by the person or company being evaluated. This procedure is designed to assist you and/or your company in making the best possible choices and decisions regarding construction projects.
  • This system is intended to be positive and constructive for each contractor, individual and company. Sometimes evaluations are perceived as negative; however, the intent is not to find fault, but rather to develop better contractors, individuals and companies.
  • Most contractors and individuals want to do good work, which is what our company and customers want. This does not mean only working harder, but also working smarter. The objective of this evaluation is to reinforce the appreciation of performing above and beyond industry standards. It is to assist in improving performance and quality.

Here are the areas of accountability that will be evaluated and what will be included in each area.

Time management – spend time wisely

  • Show up and start projects on or before the time and/or date determined and scheduled.
  • Be productive with the use of time while at the job site and/or working on the project. Make the amount of time spent working worth the travel time. Don’t spend more time traveling than working.
  • Work consistently on the project once it is started, unless there are extenuating circumstances such as waiting on materials, other contractors or weather.
  • Have the project completed on or before the deadline for completion.

Attention to detail –

  • Do the work as described and explained in the Scope of Work.
  • Keep the job site organized and clean throughout the duration of the project
  • Follow the “Construction Contractor’s Golden Rules”
  • If you open it, close it.
  • If you turn it on, turn it off.
  • If you unlock it, lock it up.
  • If you break it, admit it.
  • If you can’t fix it, call in someone who can.
  • If you borrow it, return it.
  • If you value it, take care of it.
  • If you make a mess clean it up.
  • If you move it, put it back.
  • If it belongs to someone else and you want to use it, get permission.
  • If you don’t know how to operate it, leave it alone.
  • If it’s none of your business, stay out of it.
  • If it will brighten someone’s day, do it.
  • If it will tarnish someone’s reputation, DON’T do it.

Communication –

  • Let everyone you are directly involved with or is connected to your portion of the project know what to expect.
  • Make or return calls in a timely manner.
  • Send and sign proposals, contracts, change orders, scopes of work, budgets, etc. in a timely manner.

Quality of work –

  • All work is expected to be done above current industry standards, striving for a level of excellence.
  • If work is unacceptable and needs to be redone, make this a priority as needed to help keep the project on schedule.

Respect for the budget –

  • Be aware of and stay within the budget, both labor and material. If situations arise where changes need to be made that are going to deviate from the budget, let all affected parties know before proceeding.
  • Manage materials to minimize waste. Return unused materials to supplier or general contractor to be used on future projects.
  • Honor payment agreements and don’t ask for draws ahead of schedule.

I know this seems like a lot of information to digest, but it’s really pretty simple. And although it’s basic, it might not be easy. Because if it was easy…everybody would already be doing it.

This is what it’s going to take to raise the bar to the level of excellence, which is our goal, after all.

Next week we’ll discuss the evaluation part of the process and how it will be shared with those being evaluated.

I know, you’re on the edge of your seat looking forward to next week’s post.

How Can We Raise the Bar of Construction Contractor Expectations?

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With An Eye-opening Process to Hold Contractors to a Higher Standard

I read a study years ago that ranked building contractors below used car salesmen. This might not be a bad thing if used car salesmen didn’t have a reputation of…shall we say…not putting the customer’s needs first.

For builders to have been ranked below used car salesmen was very confusing and more than a little disturbing.

Then realized that I viewed customers differently than a lot of builders. For me they aren’t just customers, a project or just a way to earn money. These people have put their trust in me to build them their dream.

Over the years as I have discussed building projects with a lot of people, the number of times that I have heard construction customers say, “It was the worst experience of my life” is unacceptable.

A construction project should be among the best experiences, not the worst.

Many people only get the opportunity to experience a construction project once, especially if it’s a large one like building a new home. This makes it even more critical that we as construction contractors serve every one of our customers in a professional manner.

In a previous post about construction contractor etiquette, I shared a story of a friend meeting with a plumber. While they were in the kitchen discussing the project, the plumber who was chewing tobacco spit tobacco juice in her sink. Not just once mind you, but 3-4 times! He at least had the courtesy to turn the water on and rinse out the sink.   

When the customer told me this story, she was still surprised about this and the plumber…he didn’t even realize he had done anything wrong.

This kind of behavior is a problem and it’s no wonder that contractors have a worse reputation than used car salesmen.

Considering some situations that I’ve seen or heard, it is apparent that this problem needs our attention.

Whether it’s –

  • Standing in a customer’s upholstered chair using it for a ladder
  • Leaving an electric circuit turned off over the weekend which had a customer’s freezer plugged in to it
  • Laying down after lunch and taking a nap on a customer’s couch
  • Throwing food trash in the void behind a wall and leaving it
  • Or…spitting tobacco juice in a customer’s sink

These kinds of things are unacceptable.

The level of expectations for construction contractors has gotten so low that these kinds of actions have become the norm. 

The problem is the unawareness that there is a problem.

If this is going to change, we need to raise the bar. We’ve got to hold ourselves and each other, to a higher standard.

We need construction contractor etiquette.

The word etiquette doesn’t sound like a construction term. However, I think the definition of etiquette speaks to this issue perfectly. Etiquette is a code of ethical behavior regarding professional practice or action among the members of a profession in their dealings with each other and customers.

What would this code of ethical behavior look like for construction contractors?

It would be things that a professional builder would be expected to do:

  • Communicate – Let the customer know what to expect. Return calls, send contracts in advance, sign papers in a timely manner. Remember that they don’t do construction everyday like you do.
  • Listen – This is the most important part of communicating. You need to hear what the customer is saying. This is more than just their words. It means really listening to their hopes and desires and understanding their dreams.
  • Be on time – Show up when you say you will. If you’re going to be late, call and let the customer know. Respect their time.
  • Be responsive – Return communications in a reasonable amount of time. They just want to know that you hear them and care.
  • Be accountable – If you or someone on your team make a mistake, own up to it. Don’t blame someone else. Keep the job site “clean”.  Pick up your lunch trash and water bottles. Dust will be expected, but use plastic tarps, if possible, to contain the dust and/or clean areas if it gets out of hand. Be aware of landscaping.  Don’t park in yards or walk on flowers or other plants. If it’s necessary to work in these areas, do it with respect.

Some of this content is from Construction Etiquette by Stefaney Rants.

We need to use the Golden Rule for contractors and treat construction customers the way they should be treated, not the way they normally are.

GOLDEN RULES FOR CONSTRUCTION CONTRACTORS

  1. If you open it, close it.
  2. If you turn it on, turn it off.
  3. If you unlock it, lock it up.
  4. If you break it, admit it.
  5. If you can’t fix it, call in someone who can.
  6. If you borrow it, return it.
  7. If you value it, take care of it.
  8. If you make a mess clean it up.
  9. If you move it, put it back.
  10.  If it belongs to someone else and you want to use it, get permission.
  11.  If you don’t know how to operate it, leave it alone.
  12.  If it’s none of your business, stay out of it.
  13.  If it will brighten someone’s day, say it.
  14.  If it will tarnish someone’s reputation, keep it to yourself.

As professionals it is up to us to do something about this.

So, what are we going to do?

The first thing is to be aware of the problem. If we ignore it, it won’t go away; it will continue to get worse. This means that we need to hold each other accountable for our actions. As professionals, if we see something unacceptable being done, we need to call each other out with respect and in private. This isn’t about public humiliation. It’s about raising the bar. It’s about the customer.

In the second part of this series of posts, we’ll begin to look at the process for holding ourselves and each other to a higher standard.

Contractors get ready…the BAR IS BEING RAISED.

What If You Want to Do a Construction Project but Don’t Know Where to Start?

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That’s Where the Right Qualified Virtual Consultant Can Help

We all have our areas of expertise. One of mine is construction processes and systems.

These are a couple of things missing from most DIY construction programs on TV as well as many of the “do it yourself” internet videos. They can be helpful, but typically they oversimplify things and normally only give you a small snippet of the big picture of a construction project.

As a construction professional that has been doing this for forty years, trust me, there’s a lot more to it than a sixty-minute TV program or a five-minute video.

When I meet with a customer, I instinctively know what questions need to be asked and answered.

It’s different if you’re not a contractor and this is where a lot of problems with construction projects begin. Either from a “do it yourself” construction customer or when hiring someone who isn’t qualified.

The overwhelm starts and it often leads to corner cutting, things being done in the wrong order or completely left out.

Here’s some of the information that I gather early in the process –

            Measurements and dimensions, existing and new

            Building materials, existing and new

            Pictures of existing construction and pertinent areas involved in the new

            Design ideas, products and finishes to be used

The information gathered early in the process is important to the project moving forward as smoothly and economically as possible.

Asking and answering the right questions early in the process is critical to a successful project. Once you’ve determined what your dream project is, it needs to be broken down into categories. Then these categories should be divided further into smaller tasks.

Imagine a construction project as a giant puzzle with hundreds of thousands of pieces. These pieces need to be put together in the right place and in the right order. It’s hard when you don’t know what that is.

A qualified virtual consultant can help you put the right pieces in the right place.

I developed a list of categories and tasks that I use when doing a construction proposal so that I don’t overlook things. This “Bid Sheet” is where I gather the information that pertains to each specific task.

Here’s a small excerpt from my bid sheet template –

These are just three of the 17 categories of the construction process.

The next issue for the “do it yourself” construction customer is…what do all these tasks mean? What is included in them?

These questions prompted me to begin developing just such a list.

Here is a matching excerpt from it –

Once I have this explanation page finished, I will make a link available at the Solution Building web site.

This explanation page will be a good tool for a “do it yourself” construction customer, someone hiring a professional or as a helpful referral when talking with a qualified virtual consultant.

What’s Needed for a Good Construction Contractor is Simple

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I Said It Was Simple…I Didn’t Say it Was Easy

Over the past couple of weeks, I’ve written about the difficulty in finding good, qualified construction contractors and how this problem is amplified after a disaster such as a hurricane, tornado, flooding, etc.

Finding a good construction contractor is a huge problem and has been around for a long time. I’ve thought about this off and on for years and recently has been one of those “on times”.

Why is this a problem and what do we do about it?

As I’ve been thinking about it, I’ve concluded, that even though it’s a big problem, the solution is simple…but hard.

The key to this solution is…

Treat others the way you would want to be treated.

Granted, different people have different ways they want to be treated, because each of us is different. Add to that, the long-term acceptance of “this is just the way it is” and it becomes more difficult than ever to solve the problem.

To clarify how we should treat others, we should use God as a measuring stick. Do your work with all your heart, as if you are working for God, not for men. Colossians 3:23

Working as if for God is the opposite of how the world operates.

As I was speaking with a customer just last night, they were telling me how they had been trying to find someone to do their project for years.

They had contacted several contractors who said they would come by and look at the project and never did.

They met with some who did show up only to never be heard from again.

With one contractor they got as far as getting a price but then they could never get him to come do the work.

Equally as bad is when a contractor does agree to do the work, but the customer never knows if or when they’re going to show up and then the  job drags out and out and out.

This is an unacceptable way to treat God or anyone else.

The first and most important thing a good construction contractor needs is…COMMUNICATION.

Communication is more than just talking. It includes:

  • Listening to find out what the customer wants.  
  • Clearly explaining the work to be done, what it’s going to cost and when it will be done.
  • Transparency and honesty. Letting the customer know what to expect and when.
  • Willingness to be vulnerable. If you can’t be there when you said you would…let them know.

I plan to unpack what’s needed from a good construction contractor more over the next few weeks.

What Does it Take to be a Good Construction Contractor?

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In a Nutshell, the Problem is…There is No Clear Answer to the Question

Last week I wrote about what’s missing when rebuilding after a disaster. It turns out that it’s the same thing that’s missing in everyday construction.

There’s simply a lack of good construction contractors.

So, what does it mean to be a “good construction contractor”?

As I was searching for ideas and answers to this question, I found very little and I mean, VERY LITTLE about it. Apparently, either nobody knows what it takes, or everyone assumes everybody already knows.

In my web search I found one article that spoke to it and one that kind of spoke to it.

The one that kind of spoke to it listed the following…

Signs of a good contractor –

  • Clean record, within reason
  • Responsive and punctual
  • Listens to your ideas
  • All hired work is accompanied with written contracts
  • Provides written estimates

Are you kidding me? Doesn’t this go without saying. And what about a clean record, within reason. This is a little concerning.

Signs of a bad contractor –

  • Licensing abnormalities
  • Habitually late or doesn’t return calls
  • Avoids permits, zoning and building codes
  • Speaks poorly of clients and associates
  • Many lawsuits against them

These are definitely signs of a bad contractor.

The better of the two articles spoke about construction workers, not contractors. It listed 12 skills, several of which would also fit for a good contractor. Those were…

  • Skills specific to “actual construction” – Need to know the things required to do the job they’ve been hired to do.
  • Problem-solving skills – Every construction job has unexpected problems that pop up. It’s important to be able to find solutions to keep production moving forward.
  • Reading and analytical skills – Contractors need to be able to read blueprints and scopes of work and understand them.
  • Listening skills – Talking is easy, but listening is critical to comprehending what the customer wants and what they don’t.
  • Communication skills – Being able to communicate both verbally and in writing are important to successful construction projects.
  • Decision making skills – The problem-solving skills will be no good if no decision gets made. It doesn’t mean that every decision is going to be the right one, but no decision is definitely the wrong one.
  • Organizational skills – This is one of the most important (and often most lacking). Time spent looking for missing tools, materials, papers, etc. leads to an unfocused project and cost time and money.
  • Technological skills – This is a newer skill that is becoming more and more important. The day of the fax is about gone. Computers, tablets and smart phones are how information is being shared…and it’s only going to increase.
  • Skill of working well with others – We need to remember that we’re all trying to accomplish the same thing. Working together as a team rather than fighting and not getting along is not productive or healthy.

This list is a good starting point, but it’s the lack of information on this topic that’s so concerning. It’s no wonder there is such a huge divide between construction customers and contractors.

A “good construction contractor” seems to be a rare and undefined treasure.

I’m going to continue digging to uncover what it takes to be a “GOOD CONSTRUCTION CONTRACTOR”.

If you have any thoughts about what you think a good construction contractor is, share your thoughts in the comments below.

An “Out of the Box” Solution to Get Your Construction Projects Done

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Finding the Right Contractor for the Project Can Be a Problem

This is a construction industry issue…and it shouldn’t be.

We’ve all heard horror stories where someone either couldn’t find a contractor or hired one that later they wished they hadn’t.

I’m currently discussing this with someone in the middle of one of these situations.

After recently buying a home, they found a soft spot in the floor next to an exterior wall. With some further investigation they discovered some moisture damage that includes subfloor, floor joist and exterior wall problems. Some of the issues are structural.

The first hurdle was, having recently moved to a new location, they didn’t know anyone. They began looking for contractors, finally finding a few. After contacting them, only a couple came to look at the project. Of those who did, one never followed back up and the other said they wouldn’t do the structural work.

They had reservations about these contractors. It didn’t help that they had previously had issues with a painting contractor on a different house.

If this water damage is not fixed it’s going to lead to more significant problems in the future. Finding himself in this spot, the homeowner began to consider doing the work himself. He has done some small construction projects previously, but it didn’t take him long to realize this one was more than he could do.

Not knowing what else to do he contacted me.

Theses homeowners used to live closer and knew me through a family member. The first question was, would I come the 2+ hours to do the work?

We’ve done work further away than this before, but they were bigger projects. 

My biggest concern was finding qualified sub-contractors willing to go that far for a project of this size. It will be harder with everyone currently being so busy here close to home.

I felt his pain and really wanted to help him!

It’s a problem to find qualified construction contractors, especially in sparsely populated areas. There are too many people who call themselves contractors, but really are just a guy with a hammer.

Having run into this problem numerous times throughout my career, I have given a lot of thought to possible solutions to this problem.

One of the options that continually came up in these situations is long distance construction consulting.

What exactly would this long-distance construction consulting consist of?

This is the real question, isn’t it?

The customer’s issues come down a lack of construction experience and include things like –

  • Questions to ask the contractors
  • Communication to expect from contractors
  • Construction processes, standards and codes

What if there was a way for construction customers to have an experienced contractor in their corner? Someone to explain the process and support them through the process.

I’m working on this as an option for this customer. Providing the support and insight needed to get their repairs done. Giving them the comfort of a professional they trust that has their back through this process.

This service would include –

  • Me going to the job site and evaluating the project
  • Preparing a scope of work that could then be presented to less experienced contractors, giving them the expectations for the work to be performed.
  • Preparing a budget for the customer so they would have a price to compare to prices from contractors
  • Me reviewing pictures and reports from the customer as the onsite manager

This would be similar to what a general contractor would provide with the exception of actual construction work.

Now I’m going to get to work on figuring out what this service will cost them and preparing a proposal for it.

I will let you know how this construction customer consulting goes as we move forward.