Better Communication Often Leads to a Shift in Our Thinking

It’s Really Not That Hard…It Just Requires a Change of Perspective

I’ve written about communication more times than probably any other topic. This is because I think it is as big or bigger than any other issue out there.

Miscommunication or no communication is due mostly to the fact that we get stuck in our own heads. It only makes sense that we would view things from our own perspective. Add to this that we’re all so busy that we rarely slow down long enough to listen and think.

Just a few weeks ago I wrote about how tricky communication can be (link to 9/27 post) and how a word like wonky can have multiple meanings. If I hadn’t asked some questions and done some research, I would never have realized there were other meanings beyond my own perspective.

I needed a paradigm shift.

A paradigm is a pattern, a model, or representation of the mental image you have in your mind. I first became aware of the term “paradigm shift” through a story in Steven Covey’s book Seven Habits of Highly Effective People.

“I was on a subway in a very large metropolitan city. It was Sunday morning, quiet, sedate. When a bunch of young kids came running into the subway car and their father followed. He sat near me and the kids went crazy on that subway, running up and down, turning people’s papers aside, just raucous and rude. I’m sitting there thinking, ‘I can’t believe this, their father does nothing!’

After a few minutes…, ‘Sir, do you think you could control your children a little? They are very upsetting to people.’

‘Oh yeah.’ He lifted his head as if to come to an awareness of what was happening. ‘Yeah, I don’t know. I just guess I should. We just left the hospital. Their mother died just about an hour ago and I guess they don’t know how to take it and frankly I don’t either.’”

Can you say paradigm shift?

In Acts 10:9-15, Peter was up on a roof at noon praying and was getting very hungry. While the food was being prepared, he fell asleep and had a vision. He saw heaven open, and something came down like a huge sheet held up by its four corners. In it were all kinds of animals, reptiles, and birds. A voice said to him, “Peter, get up! Kill these and eat them.” But Peter said, “Lord, I can’t do that! I’ve never eaten anything that is unclean and not fit to eat. The voice spoke to him again, “When God says that something can be used for food, don’t say it isn’t fit to eat.”

Peter had to shift his thinking from what he had been taught and what he had always believed to be right. He pushed back and God told him three times. It’s more important to listen to what God tells us than what man tells us.

Peter just had a paradigm shift.

We need to be careful to not get too stuck in our own heads and be open to what God is telling us. At the same time, we need to be careful not to take everything we’re told by people at face value. We need to weigh it against what God says.

Like Peter, we need to be willing to shift our thinking if it’s from God. Acts 10:34-48

How to Price a Construction Project So That it’s a Win-Win

It Will Require a Change of Mind

When pricing a construction project, the terms most commonly used are – estimate, time and material, cost plus. These processes can work when pricing a construction project but are vague about what the final price is going to be. They are more contractor focused.

An estimate is just that…an estimate. It is an approximate calculation of the value for time needed and material to be used. I don’t think you would by a truck based on an estimate. You would want to know what you were paying and what you were getting.

Time and material, is what it says. It is a price based on the time spent and the material used with a markup added. This process also leaves the final price to be paid by the customer as an unknown until the end.

Cost plus is similar to time and material in that it is a percentage added to the actual cost for the contractor for doing the work.

As common as these ways of pricing construction projects are, too often they leave the customer feeling cheated. They thought they were getting their project done for ‘this price’ and it ended up costing more.

It’s a problem when the final price ends up being more than the customer expected.

I don’t think construction contractors intentionally go out and get projects at a low price and then do more work using more expensive materials with their end goal to be a jacked-up price. Quite often customers add things through out the process, unaware of the affect these changes are having to the price of the project.

There is a better way of giving customers a price for their project than guesstimating, but it’s going to require a paradigm shift.

A paradigm is a pattern, a model, a representation of the mental image you have in your mind. I first became aware of the term “paradigm shift” through a story in Steven Covey’s book 7 Habits of Highly Effective People.

“I was on a subway in a very large metropolitan city. It was Sunday morning, quiet, sedate. When a bunch of young kids came running into the subway car and their father followed. He sat near me and the kids went crazy on that subway, running up and down, turning people’s papers aside, just raucous and rude. I’m sitting there thinking, ‘I can’t believe this, their father does nothing!’

After a few minutes…, ‘Sir, do you think you could control your children a little? They are very upsetting to people.’

‘Oh yeah.’ He lifted his head as if to come to an awareness of what was happening. ‘Yeah, I don’t know. I just guess I should. We just left the hospital. Their mother died just about an hour ago and I guess they don’t know how to take it and frankly I don’t either.’”

Can you say paradigm shift?

What if you had a way to give your customers a clear description of the work you were going to do and an accurate price for doing that work while still making a profit? This would be a win for them and a win for you. It might require a change in your way of thinking. It might take a paradigm shift of your own.

There is such a system. It’s called a proposal. A proposal will give your customers an understanding of what their project includes, how it’s going to be done and what it’s going to cost. It gives them the peace of mind they deserve. They are the ones writing the check after all.

A proposal done right is your secret weapon.

Providing proposals to your customers will separate you from the competition. It will increase the number of profitable projects and happy customers.

You might wonder what it takes to do a proposal. You can learn more about proposals in these previous posts.

            The Bulk of the Communication Responsibility Lies on the Contractor

            How to Build a Better Proposal

            An Overview of the Blueprint for Building a Better Proposal

            How to Make Sure You Don’t Overlook Something

            How to Prepare A Construction Scope of Work

            How to Price a Construction Project Proposal

            How to Put the Pieces of the Construction Proposal Together

            The Conclusion of the Construction Proposal is the Contract

Get your own Blueprint for Building a Better Proposal.