Honesty Is the Best Policy – I Don’t Care How Hard It Is
How to Create Realistic Expectations for Customers – Part 2 Last week we discussed the importance of communication to creating realistic expectations for customers. This week we will look at three more things that need to be addressed to provide customers with a WOW rather than a woops experience. • Everything […]
How to Create Realistic Expectations for Customers
Expectations Are My Responsibility, “The Buck Stops Here” In March of this year I wrote about the home my architect niece is planning to build, using two grain bins. This project has been in the planning stage for several months and the dreaming/idea stage even longer. She and I discussed how we could both blog […]
How to Live A Well-Balanced Life
Finding and Maintaining the Balance in Everything I initially wrote about Using Core Values as My Life Filter last year. The focus of that post was the importance these CORE VALUES have in providing me with insight to who I am and more importantly, who I aspire to be. In that post I listed […]
How Building Things Is Like Giving Birth
There’s Something Emotionally Fulfilling About Creating I was having a conversation earlier this week with Cheri at Agora Architecture about a project that we are working on. As we visited about the project we both became excited about the new ideas that were developing. I told her that what we’re doing was like giving […]
The History of Labor Day and My Problem with It
Labor and Work…What’s the Difference? Labor Day is one of my three favorite holidays each year. Christmas being my favorite, which is no big surprise. Labor Day and New Year’s Day are tied for the second spot. These two are not typically ranked in most people’s top three. My extended family […]
How Do I Know If I Need A Storm Door?
Reasons for and Against Storm Doors I’ve had the storm door conversation several times recently. It’s a common discussion I’ve had many times. I always ask the why question, when customers are considering the installation of storm doors. Most people assume that having a storm door is just a given…I mean shouldn’t […]
Why Me…Why Not Me?
What Can I Do to Improve My Self-confidence? Why is it that so many people struggle with low self-esteem or the lack of self-confidence? I know that different people deal with it in varying degrees, but I think everyone deals with it. People who appear confident have just figured out how to deal […]
The First Next Thing to Building A Better Business
Action Is Required for Building Anything It doesn’t matter if we are building a home, a business or a life…they all require physical action. Planning is critical but not enough. At a lunch meeting with my financial assistant (my sister) earlier this week we were discussing what is needed to move closer […]
Spend Time Wisely, There’s A Limited Amount
It’s One Thing That You Can’t Make Any More Of Why is it that we struggle so much with this TIME thing? It seems that everybody, at least everybody that I talk with, is constantly wanting more TIME. To use a line from actress Ethel Barrymore, “That’s all there is – there isn’t any […]
Never Be Satisfied with Mediocrity
Doing What It Right Is More Important Than Fast and Cheap Currently we are in the process of repainting our 102-year-old home. Several years ago, I install three new windows and had never finished the exterior trim (this is a topic for a future discussion). As part of the painting project I was making […]